The transfer to the single emergency call number 112 is an important reorganisation in the field of internal security, the primary goal of which is to make calling for help simpler and provision of help faster.
It is now easier for people to call for help, as the common number 112 can be used to call emergency medical help, rescue workers and police.
In a critical situation a person does not have to remember a few numbers and be able to choose between them.
The transfer to the single emergency call number is one of the most serious developments and biggest projects of the recent time in the field of internal security.
Planning of the transfer to the single emergency call number started in 2010, and it was a programme goal of the Government of the Republic. The necessity of the single emergency call number was also confirmed by a survey ordered by the Ministry of the Interior in 2008, in which 85 per cent of the respondents said that the police, rescue service, emergency medical services and maritime rescue service must be available from one telephone number.
Single emergency call number – 112
As an important condition for the transfer to the single emergency call number, new buildings were built, in which modern working facilities were created. Now operators of all three fields who respond to emergency calls and send out help work in common operating rooms in all regional centres of the Emergency Response Centre. The first common working facilities were built in the Eastern Centre of the Emergency Response Centre in Jõhvi in spring 2012. In spring 2012, the common operating room in the Western Centre in Pärnu was renovated. The Southern Centre and the Rescue Board moved to new common working facilities in Tartu in December 2014 and in January 2015 in Tallinn. In the Western region the new building is planned to be completed in 2017. Operation of the rescue coordinators of the Emergency Response Centre and the operative information service of the Police and Border Guard Board in the same working facilities increases the speed of information exchange and quality of provision of help.
GIS-112 digital map
As one of the important preliminary projects for the purpose of transfer to the single emergency call number, a new working tool was developed in the Emergency Response Centre, rescue service and ambulances in summer 2014 – the GIS-112 digital map. GIS-112 allows to immediately position location of the person calling for help on the digital map, and to see the closest or fastest providers of help, as well as the fastest route to the location. The Emergency Response Centre sees the position of a person calling from a desk phone with accuracy to the address, and in case of a person calling from a mobile phone with accuracy to the area of location. The information of the entire event is electronically transmitted from the Emergency Response Centre to the digital map in computers of the ambulance and rescue service vehicles.
The single emergency call number 112 is more useful both to the person requiring help and to the operative service providing help
It is easier to call for help
Faster response to a call
Location of the person requiring help is established faster
Handling of emergency calls improves
Information exchange and provision of help is faster
Operative resources are used more expediently
Number 110 to be removed from use after a long transitional period